POLICIES
Customer Provided Artwork
Customer provided artwork is printed in the matter it is provided. Our printer is only as good as the artwork sent to it. All customers are provided mockups for approval before services begin. Mockups are visual representations and most accurate for signage, although monitor calibrations can make designs vary from computer to computer. Apparel mockups do not represent true color or size proportions and are only to be used as a visual guide. If you can't supply adequate artwork, you may purchase our design services.
Customer Provided Blanks
We only accept customer supplied blanks at our discretion. Items must be new and clean and a product we are familiar with. We WILL NOT replace a customer supplied item in the event there is a mishap with the item. Imprint rates are higher on customer supplied goods.
Shipping Policy
We ship USPS standard and priority. Our Heavier orders will ship UPS or FEDEX.
All items ship within 5-15 business days from the date payment is received, except custom and preorder items.
Custom items ship 1-4 weeks from the date payment is received.
Preorders ship 1-3 weeks from the date the preorder closes, not from the time the order is placed.
TEAM STORES DO NOT QUALIFY FOR FREE SHIPPING.
Return & Exchange Policy
We DO NOT accept returns, refunds, exchanges, or cancellations on custom items, preorders, or sale items, including team stores.
All other items may be exchanged within 14 days for product or instore credit.
If there is an issue with your order please contact us within 3 business days.
If you are shipping a return item, please use a tracking service and plan for transit time. You are responsible for shipping costs and will not be credited any shipping expense incurred.
All items must be in their original condition.
We will NOT accept returns that have been washed, stained and/or dirty, smell of perfume, smoke, mildew, or foods, or have animal hair/scent on them.
WE RESERVE THE RIGHT TO NOT LIMIT RETURNS TO THESE REASONS.
Please let us know within 3 business days if your order is incorrect and we will get it corrected.
Late Fees Policy
We do not accept charges on products or orders. Payments are due when the order is placed or at pickup, depending on the order and amount. If you would like to open a charge account, you must contact Midwest Ink Co. PRIOR to placing an order. ALL ORDERS WILL INCUR A 50% MONTHLY INTERST CHARGE ON INVOICES 30 DAYS PAST INVOICE DATE. Please see our website for other policies and procedures.