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POLICIES

Shipping Policy

We ship USPS standard and priority. Our Heavier orders will ship UPS or FEDEX.

All items ship within 5-7 business days from the date payment is received, except custom an preorder items.  

Custom items ship 1-2 weeks from the date payment is received. 

Preorders ship 1-2 weeks from the date the preorder closes, not from the time the order is placed.  

Return & Exchange Policy

We DO NOT accept returns on custom items, preorders, or sale items.

All other items may be exchanged within 14 days for product or instore credit.

 If there is an issue with your order please contact us within 2 business days.

 

If you are shipping a return item, please use a tracking service and plan for transit time.  You are responsible for shipping costs and will not be credited any shipping expense incurred.

All items must be in their original condition.

We will NOT accept returns that have been washed, stained and/or dirty, smell of perfume, smoke, mildew, or foods, or have animal hair/scent on them. 

WE RESERVE THE RIGHT TO NOT LIMIT RETURNS TO THESE RESONS.

Please let us know within 3 business days if your order is incorrect and we will get it corrected.

 

   

Late Fees Policy

We charge a 10% monthly late fee on all past due invoices.