Returns and Exchanges
Return & Exchange Policy
We DO NOT accept returns, refunds, exchanges, or cancellations on custom items, preorders, or sale items, including team stores.
All other items may be exchanged within 14 days for product or instore credit.
If there is an issue with your order please contact us within 24 hours of receiving your order. We do our best to inspect product as it arrives. Our vendors won't reimburse us once the product is embellished, so we do our best to find any mishaps prior to printing. However, we do occasionally miss something. In the event we can not replace or fix an item, a refund or partial may be issued.
If you are shipping a return item, please use a tracking service and plan for transit time. You are responsible for shipping costs and will not be credited any shipping expense incurred.
All items must be in their original condition.
We will NOT accept returns that have been washed, stained and/or dirty, smell of perfume, smoke, mildew, or foods, or have animal hair/scent on them.
WE RESERVE THE RIGHT TO NOT LIMIT RETURNS TO THESE REASONS.
While we do ship balloons, we can NOT ship them filled. We do not accept returns, refunds, or exchanges on any and all balloons. All sales are final.